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Contact InformationI.T. Department
1411 Ellis Avenue
Brownell Hall 001
Ashland, WI 54806
Frequently Asked Questions
Q: I didn’t bring a computer to school. Is there somewhere I can go to use one?
A: The Northland College Information Technology department maintains two academic computer labs on campus. The labs provide free printing services for all Northland College students. These labs are located in the Larson-Juhl Center for Science and the Environment room 236 (known as the CSE236 lab), and on the main floor of Dexter Library. Please see the entrances to these labs for more information regarding their schedules.
Along with the campus computer labs, Northland College also equips each residence hall with two computers for student use. These computers have access to printing in the residence hall.
Q: How do I change my password?
A: Your Northland College network login password can be changed when you are logged into a campus computer. This can be achieved by logging into a computer lab computer, and pressing the key combination Ctrl-Alt-Delete simultaneously. Then select Change Password. Your Northland College email account password is web-based and can be changed anytime you log into your email account.
Passwords should be a unique combination of letters and numbers. Remember to never share your password. The more complex you make your password, the more your security, privacy, and safety increases.
Q: What information do I need to know about my student email?
A: All student email accounts are located at Microsoft Office 365. The out-sourced service provides students with a high level of service and many features.
Q: How long will my e-mail address be active after I graduate?
A: Students at Northland College will be able to keep their email accounts after they leave as long as they use the account. Your email account will become inactive if you do not sign in for 180 days.
Q: My computer seems to be running really slow. I’ve also been having tons of popups. How can I remedy this?
A: Your computer may be infected with a virus and malware. Malwarebytes Anti-Malware and SUPERAntiSpyware Free Edition are free programs that can keep your computer running well.
Q: What are the minimum requirements for my computer if I choose to bring one?
A: We maintain a list of system requirements for the Northland College network.
Q: What tech support service does the IT Department offer for students?
A: The IT Department will troubleshoot and provide support for any network related or student-account related issue. Students are encouraged to complete the three steps listed below. If a student does not know how to do these steps, they can make an appointment (depending on IT availability) to bring their computer into the IT office (Brownell 001). The student must call ahead (ext. 1855) to make an appointment.
The IT department does not fix students' personal computers for non-network related issues.
Before you contact the IT Department about a computer problem, please perform these three steps:
- Update Microsoft Windows - Visit Windows Update to make sure that your computer has received all available updates.
- Update and Scan Sophos Anti-Virus - Make sure that Sophos is up to date and perform a virus scan of your entire computer.
- Run Malwarebytes Anti-Malware and SUPERAntiSpyware Free Edition.
1411 Ellis Avenue Ashland, WI 54806-3999
(715) 682-1699 | Map it